Here you’ll find answers to the most common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, feel free to contact us—we’re here to help!
Are your products customizable?
Currently, our products are not customizable. However, we welcome requests for custom illustrations! These can be created for a one-time custom order (with a tailored quote) or integrated into our shop for general sale. If your illustration becomes part of our collection, you'll receive a discount code and can purchase the product you envisioned.
What payment methods do you accept?
We accept payments via credit card through Stripe and PayPal. All transactions are secure and encrypted.
What are your order processing times?
Orders are processed and shipped within 24 hours, excluding weekends and public holidays.
Do you ship internationally?
Yes, we offer international shipping! While we have customers worldwide, most of our orders come from the USA and Europe.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
Can I return or get a refund for my order?
Returns and refunds are assessed on a case-by-case basis. To submit a request, please use the customer portal in your account.
How can I contact you about my order?
For order-related inquiries, please use the form in your customer account. We’re also available on Instagram for general questions and updates.
Do you offer discounts or special promotions?
Yes! We share discount codes and special offers exclusively through our newsletter. Be sure to subscribe to stay updated on the latest deals.